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Apparently my account has been hacked...Mokimi was transfered and I believe all my characters have been stripped....I would like any advice on how to deal with this situations....Thanks!
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Make sure you run all your anti-virus programs.
Hopefully the officers have been noted.
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Eru...you have been demoted to peon. Please ID any other alts we need to drop.
I do not see Aruadan in the guild...
Open a ticket asap and let Blizzard know. They can usually do a restore on it.
If you need any officer help let us know.
D
Sing True Ironsong!
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I am not sure if any items have been removed from the guild bank. I apologize to the guild if they have taken stuff.
I am installing a more trustworthy AV/Firewall program thats offered by my ISP, will be attempting to fix it while I contact blizzard.
Eru'Adan is the only character I believe I have in IST at this point, thankfully. Thank you Dispaya for the demotion. Leeloominai is my banker alt and I apologize if I confused you in anyway.
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I hope you immediately changed your password. Open a ticket and tell blizz then don't log on world of warcraft again until you've unplugged your computer from the internet and completely searched it.
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I have done a complete search using several programs...downloading several more because I just got an e-mail from blizzard asking for a password reset...which I did not request. This I think is telling me the hacker might still be attempting to maintain control over my account using old information. I am going to scan my comp with several more programs and hopefully that will find something.
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I've found Malwarebytes anti-malware and Spybot Search and Destroy to be effective. Malwarebytes also has a forum where you can request free help.
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I have run my virus scanner, Malewarebytes, Hijackthis, Spybot, AdAware and Trend Micro's online scanner several times...all have come up clean after the first scans. I am going to assume all is well. No word back yet from Blizz on the investigation of my account.
Waiting Patiently....
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I would highly suggest getting a
Blizzard Authenticator... er... once they get back in stock, that is.
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<!-- m --><a class="postlink" href="http://www.wowinsider.com/2008/12/16/internet-explorer-exploit-targets-game-passwords/">http://www.wowinsider.com/2008/12/16/in ... passwords/</a><!-- m -->
<!-- m --><a class="postlink" href="http://news.bbc.co.uk/2/hi/technology/7784908.stm">http://news.bbc.co.uk/2/hi/technology/7784908.stm</a><!-- m -->
"Passion and shame torment him, and rage is mingled with his grief."
~Virgil~
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Efluvious Wrote:http://www.wowinsider.com/2008/12/16/int...passwords/
<!-- m --><a class="postlink" href="http://news.bbc.co.uk/2/hi/technology/7784908.stm">http://news.bbc.co.uk/2/hi/technology/7784908.stm</a><!-- m -->
I have actually just switched to FireFox which I have read is much much much much more secure than IE. Also I have changed my password to something that I havent technically typed...not sure if a keylogger can track that if I just copy it into my password box when logging in.
As for the Authenticator....not sure if I am that hardcore for WoW to get that at this point in time. Xartok says hes going to get one, so I might consider it.
I got e-mails saying that they have essentially restored all of my characters, Except for Mokimi who still resides on Stormscale....and Eruadan, whom I hope are investigating further.
Thanks for everyones support!
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Well, I decided to go ahead and download (and install, of course) Firefox.
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Switching to firefox is a good start, but I would recommend getting two addons for it.
<!-- m --><a class="postlink" href="https://addons.mozilla.org/en-US/firefox/addon/722">https://addons.mozilla.org/en-US/firefox/addon/722</a><!-- m --> <--noscript
<!-- m --><a class="postlink" href="https://addons.mozilla.org/en-US/firefox/addon/1865">https://addons.mozilla.org/en-US/firefox/addon/1865</a><!-- m --> <--adblock plus
Noscript especially. It stops java scripts unless you allow them specifically by site (found via right click menu).
"Passion and shame torment him, and rage is mingled with his grief."
~Virgil~
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Efluvious Wrote:Switching to firefox is a good start, but I would recommend getting two addons for it.
<!-- m --><a class="postlink" href="https://addons.mozilla.org/en-US/firefox/addon/722">https://addons.mozilla.org/en-US/firefox/addon/722</a><!-- m --> <--noscript
<!-- m --><a class="postlink" href="https://addons.mozilla.org/en-US/firefox/addon/1865">https://addons.mozilla.org/en-US/firefox/addon/1865</a><!-- m --> <--adblock plus
Noscript especially. It stops java scripts unless you allow them specifically by site (found via right click menu).
I actually immediately downloaded "NoScript" Which can be rather annoying but a small sacrifice for potentially better internet security...I harassed blizz again and I am still in the queue for my characters gold and remaining items, hopefully Eru is in there too because hes my only played character right now.
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I also downloaded and installed the "NoScript" add-on, even before reading this post, since I remembered someone mentioning it in the OOC channel.
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